Business AI Operator

Monitor CX performance with Unified Analytics & Reporting

MyOperator Unified Analytics & Reporting consolidates real-time customer experience data to deliver faster, more informed decisions.
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15 Years of Trust. 12,000+ Brands Strong.

Why Use Unified Analytics & Reporting

48%

faster CX Decisions

Live data improves real-time decisions and actions.

42%

Better Agent Performance

Clear visibility enhances productivity and outcomes.

37%

Higher Reporting Accuracy

Unified dashboards replace fragmented reports and guesswork.

What Is Unified Analytics and Reporting

Unified Analytics & Reporting brings all your customer communication and operational data, such as calls, chats, agents, and campaigns, into a single system. It helps you monitor live conversations, track agent activity, evaluate campaign performance, and build custom reports that support faster and informed decisions, without switching between tools.
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Check Out The Complete Product
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What You Get With MyOperator Unified Analytics & Reporting

Real Time Monitoring

Live visibility into calls, chats, queues, agent status, and ongoing interactions from one dashboard.

Custom Reporting

Create reports tailored to departments, teams, locations, or business KPIs with modular components.

Campaign Insights

Measure WhatsApp broadcasts, responses, clicks and delivery patterns along with SMS performance.

Team Performance

Monitor call time, availability, productivity, and quality with clear team level and user level insights.

How MyOperator’s Unified Dashboard Works

01
Step 1: Connect
Integrate your call center and WhatsApp channels into MyOperator platform.
02
Step 2: Monitor
Use real-time dashboards to track interactions, teams, and performance indicators.
03
Step 3: Analyze
View reports, compare performances, and export insights for improved decision-making.
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What Businesses Say
About MyOperator

“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
Farooq Khan / VP of Admission Support

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled

‍4.6 Google Rating

“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
Pratanu Mohanty / Head of Revenue Maximisation - Big FM

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled

‍4.6 Google Rating

“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
Dr. Debajyoti Kar, / CEO, PrepMed NEET

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled

‍4.6 Google Rating

“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
Prajnay Garg / Founder & CEO, Darkins Chocolate

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled

‍4.6 Google Rating

“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
Aman Agarwal / Director, KV Developers

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled

‍4.6 Google Rating

“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
Ujjawal Chauhan / Co-Founder, SkillBee

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled

‍4.6 Google Rating

Find The Perfect Ride
For Your Business Needs

Compact

₹2,500/month

For small teams that need WhatsApp Business API & missed calls.

Sedan

₹5,000/month

For growing businesses that need more users & unlimited IVR+ calling.

SUV

MOST POPULAR

₹15,000/month

For teams that also need performance analytics and integrations.

Enterprise

₹2,00,000/month

Starts at

For large organisations that need customization and dedicated support.

Explore Pricing Plans
Explore Pricing Plans
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What Is MyOperator

MyOperator is a Business AI Operator that brings together AI agents and human experts for unified communication on WhatsApp and Calls.

The Channels

WhatsApp Suite

Official WhatsApp Business API with automation, campaigns, and shared inboxes.

  • Broadcasts, CTWA, and AI replies
  • Multi-agent chat and handovers
  • Blue tick and verification

Call Suite

Cloud calling infrastructure built for high-volume inbound and outbound operations.

  • IVR, virtual numbers, and dialers
  • Tracking, recordings, and smart routing
  • Synced with WhatsApp & AI flows

The Workforces

AI Agents

AI voicebots and chatbots that handle first response, qualification, and routing.

  • Works across WhatsApp + Calls
  • Learns from real conversation data
  • Escalates only when needed

Human Experts

Sales and support teams step in with complete conversation context.

  • Full view of past chats and calls
  • Faster resolution and follow-ups
  • Better outcomes across the funnel

Unified Analytics and Reports FAQs

What is unified analytics in a contact center?
Unified analytics combines all customer interactions and operational data into one reporting system. MyOperator brings calls, WhatsApp, SMS and agent performance together so businesses can track activity without switching tools. This gives a complete view of customer engagement and team efficiency.
What can I monitor in real time?
You can monitor live calls, active chats, agent availability, queue status, ongoing conversations and customer activity. Real time dashboards help supervisors intervene when required and maintain service quality during peak hours.
How detailed are the reports?
Reports cover call volumes, call outcomes, IVR flows, agent performance, WhatsApp metrics, SMS delivery, campaign results and department level insights. Businesses can filter reports by time, team, location or user to get a focused view of performance.
Can I build custom reports?
Yes. MyOperator provides a modular reporting system that can be tailored to your operational needs. You can create custom views for CX leaders, managers or departments and export them for internal planning.
Does it support team and user level analytics?
Yes. You can evaluate each agent’s call time, availability, productivity, response quality and follow up performance. These insights help identify top performers and areas where training is needed.
How does WhatsApp analytics work?
WhatsApp analytics show how your campaigns and conversations perform. You can track messages sent, delivered, read, clicked and failed. These metrics help businesses optimize communication and improve engagement.
Can campaigns be measured in this dashboard?
Yes. Voice, WhatsApp and SMS campaigns can be measured in a single reporting panel. You can track conversions, delivery rates, call connections, performance trends and channel impact.
Does MyOperator support hierarchical reporting?
Yes. Reports can be accessed by organization level, department level, team level or location level. This helps larger organizations maintain structure and control over distributed teams.
How secure is customer and reporting data?
MyOperator follows strict security controls with data encryption, access permissions, audit trails and compliance with best practices. Reporting data remains safe across all channels.
How quickly can we start using analytics?
Setup is quick. Once your communication channels are connected, most analytics and reports become available immediately. Teams can access dashboards from the moment the system goes live.

Get Complete Clarity
for Calls, Chats, and CX.

Try MyOperator For Free
Try MyOperator For Free
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