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What MyOperator Improves for Govt & PSU
40%
Faster Acknowledgements
Instant confirmations on citizens' requests reduce uncertainty.
2x
Quicker Grievance Resolution
AI triage and smart routing shorten case handling cycles.
30%
Lower Helpline Load
Proactive notifications reduce repetitive inbound calls.
Two Channels. Two Workforces. One Platform.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
Built for Govt & PSU Teams
Acknowledge and Track Citizen Requests
Automatically confirm grievance receipt, issue ticket numbers, and share status updates across WhatsApp and Calls.
Grievance Ticket Records
Centralised records for all grievance IDs and references.
Case History Visibility
Complete grievance history available across calls and messages.
Citizen Communication Timeline
All citizen interactions visible in a single chronological view.
Run Public Program Outreach at Scale
Share scheme announcements, eligibility details, application deadlines, and benefit updates with targeted citizen groups.
Program Announcement Distribution
Structured delivery of scheme and benefit information.
Audience Segmentation Logic
Segmentation based on geography, eligibility, or participation status.
Deadline and Milestone Reminders
Automated reminders for key dates and requirements.
Coordinate Field Visits More Reliably
Manage service visits, confirmations, and schedule updates across WhatsApp and Calls.
Service Appointment Details
Timing, location, and confirmation details stored centrally.
Citizen Availability Records
Availability and consent records maintained per request.
On-Ground Status Visibility
Real-time visibility into visit progress and completion states.
Streamline Application and Onboarding Journeys
Send acknowledgements, document requests, and processing updates automatically.
Application Reference Records
Unique application identifiers and metadata stored centrally.
Document Submission Status
Clear visibility into pending and completed document steps.
Application Completion Tracking
Progress tracking across all required stages.
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What Capabilities Does MyOperator Provide for Govt & PSU?
WhatsApp Business API
Send citizen notifications, updates, grievance acknowledgements, and public advisories at scale.
Cloud Calling & IVR
Run citizen helplines, grievance support numbers, and escalations synced with WhatsApp.
AI Citizen Support Agents
Automate routine queries on service status, scheme information, and application processes.
Broadcast Campaigns
Run public advisories, scheme announcements, emergency alerts, and awareness campaigns.
Routing & Distribution
Route calls and chats by department, region, or service type to ensure faster handling.
Analytics & Reporting
Track request volumes, response times, SLA adherence, and team productivity.
Workflow Automation
Automate application journeys, grievance workflows, and follow-ups.
Field Officer Coordination
Coordinate communication between departments, field officers, and service partners.
Find The Perfect Ride
For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹2,00,000/month
Starts at
For large organisations that need customization and dedicated support.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Frequently Asked Questions for Government & PSU Citizen Communication
How can WhatsApp automation improve citizen communication for government departments and PSUs?
WhatsApp automation allows government bodies and PSUs to communicate with citizens on a channel that is widely used, familiar, and easy to access. Automated messages can be used to acknowledge receipt of grievances, share application status updates, notify citizens about missing documents, and provide timelines for service delivery. This reduces uncertainty for citizens, who often struggle with not knowing whether their request has been registered or when to expect a response. Proactive updates also reduce the need for citizens to repeatedly call helplines for basic status information, easing pressure on government support infrastructure.
Can MyOperator help manage high volumes of grievances and service requests during public program rollouts?
Yes. Public program launches and large-scale schemes often generate sudden spikes in citizen enquiries and grievances. MyOperator helps manage these spikes by automatically acknowledging incoming requests, categorising them by service type or department, and routing them to the appropriate teams. AI agents handle routine questions about eligibility, timelines, and application processes, allowing human officers to focus on complex or sensitive cases. This structured handling prevents backlogs from spiralling during peak demand periods and ensures citizens continue to receive timely responses even when volumes surge.
How does MyOperator improve transparency and accountability in grievance redressal processes?
MyOperator creates a clear communication trail for every grievance or service request, logging acknowledgements, status updates, escalations, and resolutions in a single timeline. This makes it easier for departments to track how long cases take to resolve, identify bottlenecks, and ensure accountability across teams. For citizens, receiving regular updates builds trust in the process because they can see that their request is being actively handled rather than disappearing into a system without visibility.
Can MyOperator support multi-department coordination for citizen services?
Yes. Many citizen service requests span multiple departments or field teams, which often leads to delays and miscommunication. MyOperator enables routing of calls and messages by department, service type, or geography, ensuring that requests reach the correct unit without manual forwarding. Central dashboards give leadership visibility across departments, making it easier to coordinate responses and improve inter-department collaboration for citizen services.
How does MyOperator support field teams involved in last-mile service delivery?
MyOperator automates communication between departments and field teams by sending visit schedules, service details, and citizen availability updates to on-ground officers. Citizens receive notifications about upcoming visits and can confirm availability, reducing missed visits and wasted field effort. This structured coordination improves last-mile service delivery and helps field teams operate more efficiently.
Can MyOperator integrate with existing government IT systems and grievance portals?
Yes. MyOperator can integrate with government portals, grievance management systems, and internal databases to sync application status, grievance updates, and workflow triggers. This ensures that citizen communication is aligned with real-time backend processes and reduces the need for manual updates by staff.
Is MyOperator suitable for both large ministries and local municipal bodies?
Yes. Large ministries use MyOperator to manage high-volume, nationwide citizen communication, while municipal bodies use it to structure local service requests and community outreach. The platform scales based on volume and complexity, making it suitable for both central and local government use cases.
How does MyOperator improve overall citizen trust and experience with public services?
MyOperator improves citizen experience by making government communication proactive, transparent, and reliable. When citizens receive timely acknowledgements, clear status updates, and predictable communication throughout the service process, frustration reduces and trust increases. Over time, this consistent communication helps improve public perception of service efficiency and responsiveness in government and PSU organisations.
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