Improve Support Efficiency with Unified WhatsApp + Calls + AI

Unify WhatsApp and calls with intelligent routing and visibility to ensure faster resolutions and consistent support experiences.

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15 Years of Trust. 12,000+ Brands Strong.

What MyOperator Improves for
Customer Support Teams

2×

Faster Issue Resolution

Automated callbacks and WhatsApp follow-ups reduce delays and close tickets faster.

3×

Quicker First Response

AI-led prioritization and instant routing ensure customer queries reach the right team without delay.

25%

Higher Customer Satisfaction

Unified WhatsApp and call conversations deliver consistent, context-aware support experiences.

Two Channels. Two Workforces. One Platform.

The Channels

WhatsApp Suite

WhatsApp Business API for inbound customer queries, service requests, updates, and follow-ups.

Track templates, replies, AI handling, and agent handovers in one support timeline.

Call Suite

Inbound and outbound calls with callbacks, IVR, and virtual numbers for structured customer support.

Inbound and outbound calls sync with WhatsApp context and customer support histories.

The Workforces

AI Agents

Automate repetitive workload for support teams.

Understand issues, collect request details, check status, and escalate priority cases.

Human Experts

Support agents handle complex issues, exceptions, and high-impact cases.

Complete context eliminates repeat explanations and fragmented handoffs.

How MyOperator Is Used for Customer Support

Automated First Response

AI agents acknowledge inbound customer queries instantly and capture basic issue details.

Smart Prioritisation & Escalation

Urgent or high-impact issues are routed immediately to the right support team.

Contextual Case Capture

Issue details and customer context are automatically logged without manual agent effort.

Follow-Up Automation

Callbacks, WhatsApp updates, and reminders keep cases moving and prevent stalled tickets.

Resolution Acceleration

Agents switch between Calls and WhatsApp with full interaction context to resolve issues faster.

Issue-to-Closure Efficiency

Automated retries and updates reduce the time between first contact and resolution.

Multi-Channel Support

Customers reach out via WhatsApp or Calls and switch channels without repeating themselves.

Central Support Timeline

Agents view conversation history, case notes, and AI actions in one place for informed responses.

Contextual Handovers

AI agents use existing context to assist humans and reduce unnecessary handoffs.

Introducing MyOperator

MyOperator brings together human empathy with AI efficiency to deliver intelligent business conversations on WhatsApp and Calls.

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Core MyOperator Customer Support Capabilities

WhatsApp Business API

Manage inbound customer queries, service requests, updates, templates, and support follow-ups.

Call Handling Suite

Automate callbacks, missed-call recovery, IVR flows, and structured support calls.

AI Request Classification

Understand issues, capture request details, and escalate priority cases automatically.

Case Follow-Up Engine

Send status updates, reminders, and callbacks triggered by inactivity or SLA thresholds.

Routing & Escalations

Route cases by issue type, urgency, customer segment, or support tier.

Analytics & Reporting

Track response and resolution times, repeat queries, and support performance across channels.

CRM Integrations

Sync case details, customer context, notes, and resolution status automatically.

Compliance & Security

Role-based access, data masking, consent controls, and audit logs for regulated support environments.

What Businesses Say
About MyOperator

“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”

Farooq Khan / VP of Admission Support

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled 
‍4.6 Google Rating

“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”

Pratanu Mohanty / Head of Revenue Maximisation - Big FM

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled 
‍4.6 Google Rating

“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”

Dr. Debajyoti Kar, / CEO, PrepMed NEET

12,000+ Businesses Activated, 2.5 Billion Conversations Enabled 
‍4.6 Google Rating