Why Integrate MyOperator for Freshdesk
50%
Faster Ticket Resolution
Calls, WhatsApp, and tickets unified for faster support handling.
40%
Less Manual Work
Automate updates, reminders, and tickets with pre-built workflows.
100%
Context-Rich Conversations
Get customer history for every call or chat directly within Freshdesk.
What is MyOperator’s Integration for Freshdesk
MyOperator’s integration for Freshdesk brings calls, WhatsApp chats, and tickets directly into your helpdesk. Your support team can handle, log, and track every customer interaction automatically without switching screens. From call pop-ups and ticket creation to WhatsApp updates and call analytics, every part of the customer support workflow becomes faster and more transparent.
What You Get with MyOperator’s
Integration for Freshdesk
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What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
How to Set Up the Integration for Freshdesk
01
Connect Freshdesk
Link your Freshdesk account with MyOperator and authorize access to calls and WhatsApp.
02
Automate & Route
Set up triggers to send automated updates, ticket alerts, or reminders on WhatsApp.
03
Engage & Analyze
Monitor call metrics, response times, and agent performance to improve customer support.
Find The Perfect Ride
For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹2,00,000/month
Starts at
For large organisations that need customization and dedicated support.
What Is MyOperator
MyOperator is a Business AI Operator that brings together AI agents and human experts for unified communication on WhatsApp and Calls.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
Freshdesk Integration FAQs
What does the MyOperator’s integration for Freshdesk do?
It connects MyOperator’s cloud telephony and WhatsApp automation tools directly with Freshdesk. Your team can handle calls, send WhatsApp updates, and manage tickets from one unified platform with every conversation automatically logged for better visibility and faster resolution.
Can I make or receive calls directly from Freshdesk?
Yes. Agents can make and receive calls within the Freshdesk dashboard using MyOperator’s embedded dialer. They can place outbound calls from tickets or contact views and answer incoming calls with automatic pop-ups and context.
Does it automatically create tickets for calls?
Yes. Whenever a customer calls, the integration can automatically create a new ticket or update an existing one. All call details including caller ID, duration, recording, and agent notes are stored in the ticket for full transparency.
Can customers receive WhatsApp notifications?
Absolutely. You can send automated WhatsApp messages to customers when tickets are created, updated, or resolved. Templates can be personalized with variables like customer name, ticket number, and issue type, so every message feels relevant and timely.
Is setup code-free?
Yes. The integration setup requires no coding. Just link your Freshdesk account to MyOperator through the integration wizard, connect your WhatsApp Business number, and you’re ready to go.
Can I track missed calls or unresolved tickets?
Yes. Every missed call automatically generates a ticket in Freshdesk, ensuring follow-ups never slip through. You can also view unresolved tickets and pending callbacks directly inside MyOperator or Freshdesk dashboards.
Does it support multiple agents?
Yes. MyOperator supports multi-agent setups with smart routing, so each call or ticket goes to the right team member. You can also assign roles, manage access permissions, and monitor agent performance in real time.
Can I customize WhatsApp templates for ticket messages?
Yes. MyOperator allows you to use pre-approved templates or create your own for messages like ticket creation, status updates, or feedback requests. You can insert variables (e.g. customer name, ticket ID) to personalize each message.
Does it integrate with Freshchat or other Freshworks tools?
Yes. MyOperator works seamlessly across the Freshworks suite, including Freshchat and Freshsales, ensuring consistent customer data sync.
Is the integration secure and compliant?
Yes. All communication between MyOperator and Freshdesk is end-to-end encrypted. MyOperator follows strict data privacy standards and is fully aligned with GDPR and data protection policies.
How does it improve agent productivity?
The integration automates repetitive tasks like manual call logging, routing, and ticket creation. This gives agents more time to focus on resolving customer issues and improving response times.
Do I need a MyOperator plan for this integration?
Yes. The integration is included with MyOperator’s paid plans for WhatsApp and call automation. You can start with a free trial to explore all key features.
Can I get performance insights from calls and messages?
Yes. You can access detailed analytics on call duration, response times, missed calls, agent performance, and message delivery. These reports help identify improvement areas and optimize your overall customer service process.
Are customer call recordings available?
Yes. Every call is recorded automatically and attached to the corresponding Freshdesk ticket. Agents and managers can replay recordings for context, quality checks, or internal training.
Company
Download App
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