What MyOperator Improves for
Retail & D2C
35%
Lesser RTOs & COD Failures
Automated COD verification and delivery coordination reduce doorstep returns and fake orders.
20%
More First-Attempt Deliveries
WhatsApp + Calls streamlines dispatch alerts, failed delivery retries, and scheduling coordination.
2×
Faster Support Ticket Resolution
AI triage, store-level routing, and callback workflows resolve post-purchase queries faster.
Two Channels. Two Workforces. One Platform.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API for sales, support, & delivery coordination.
Run broadcasts, trigger messages, AI replies, and handovers on a single customer timeline.
Call Suite
Cloud calling & IVR built for inbound and outbound commerce workflows.
IVR, routing, virtual numbers, and callbacks fully synced with WhatsApp and AI timelines.
The Workforces
AI Agents
AI agents for WhatsApp & Calls to handle routine commerce workloads.
Classify intent, triage queries, verify COD, schedule deliveries & escalate when needed.
Human Experts
Sales and support step in for high-value or complex cases.
Human agents see full context across, enabling faster resolution & conversions.
Built for Retail & D2C Teams
Accelerate Conversions
Close more carts, inquiries, and COD orders with coordinated WhatsApp + Calls workflows tailored for retail commerce.
Qualify Interest Automatically
AI agents triage incoming inquiries, capture intent, and route high-value shoppers to your team.
Recover Carts Faster
Automated WhatsApp nudges and callback workflows reduce abandoned carts and stalled checkouts.
Full Context in One View
Sales teams switch between WhatsApp and Calls with the complete communication timeline in one place.
Elevate Post-Purchase Experience
Resolve delivery, returns, and refund queries faster without overwhelming agents during peak demand.
AI-Assisted Resolution
AI agents answer common questions instantly (order status, delivery ETA, returns, refunds, store info) and escalate exceptions.
Context-Rich Conversations
Agents see past chats & Calls for faster resolution and fewer repeated questions.
SLA-Friendly Routing
Smart routing connects customers to the right store, city, or team based on intent or location.
Run Commerce Operations at Scale
Coordinate COD verification, delivery attempts, returns, and post-purchase workflows automatically across WhatsApp + Calls.
COD Verification That Scales
Confirm COD intent before dispatch to reduce fake orders and doorstep returns.
Delivery & Exception Handling
Notify customers, retry failed deliveries, and collect confirmations with minimal manual effort.
Returns & Refund Coordination
Automate return initiation, pickup scheduling, and refund status updates.
Run Commerce Operations at Scale
Coordinate COD verification, delivery attempts, returns, and post-purchase workflows automatically across WhatsApp + Calls.
COD Verification That Scales
Confirm COD intent before dispatch to reduce fake orders and doorstep returns.
Delivery & Exception Handling
Notify customers, retry failed deliveries, and collect confirmations with minimal manual effort.
Returns & Refund Coordination
Automate return initiation, pickup scheduling, and refund status updates.
What Capabilities Does MyOperator
Provide for Retail & D2C?
WhatsApp Business API
Send templates, manage conversations, trigger journeys, & automate post-purchase workflows.
Cloud Calling & IVR
Run inbound & outbound Calls with IVR, virtual numbers, recordings & routing synced with WhatsApp.
Support & Sales AI Agents
Use AI to triage queries, verify COD orders, handle delivery exceptions, & escalate to human teams.
Broadcast Campaigns
Run WhatsApp campaigns for restock alerts, festive offers, cart recovery, and repeat purchases.
Routing & Distribution
Distribute inbound calls & chats by store, city, warehouse, product line, or priority to maintain SLAs.
Analytics & Reporting
Get analytics for all your campaigns, calls, and chats to improve performance & agent productivity.
Operations Workflows
Set up integrated voice & chat flows for store feedback, warehouse updates, and escalation issues.
Logistics Coordination
Manage delivery retries, exceptions, and return pickups keeping delivery and logistics partners in sync.
Find The Perfect Ride For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹55,000/month
Starts at
For large organisations that need customization and dedicated support.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Frequently Asked Questions
How can WhatsApp automation improve customer communication for retail & e-commerce brands?
WhatsApp automation helps retailers reach customers instantly with high-intent, high-visibility messages. With 98% open rates, businesses can use automated templates for order confirmations, delivery updates, COD verification, restock alerts, and promotional broadcasts. AI-driven responses handle routine FAQs such as return policies and tracking queries. This reduces wait times and operational load on support teams. For sales, WhatsApp nudges help recover abandoned carts and increase repeat purchases. When combined with Calls, retailers get a complete end-to-end communication system that manages inbound inquiries, resolves issues faster, and creates a more seamless customer experience across the entire order journey.
Does MyOperator support COD verification and reduce RTO losses?
Yes. MyOperator enables automated COD verification using WhatsApp + Calls before an order is dispatched. Customers receive a confirmation message or Call, and the system captures their response in real time. This helps prevent fake orders, reduces returns at the doorstep, and saves logistics costs. AI workflows categorize responses (Confirmed, Cancelled, Pending), enabling your warehouse teams to process only verified orders. Retailers using COD automation typically reduce RTO by 30–40%, significantly improving margins. The system also logs every interaction for audit and operational insight.
Can retail brands manage both WhatsApp + Calls from a single dashboard?
Yes. MyOperator unifies WhatsApp automation, Calls, IVR, AI bot interactions, campaign performance, and agent activity into one dashboard. This helps teams view complete customer histories, including past support tickets, purchase-related inquiries, and delivery interactions. Store teams, support teams, and marketing teams can collaborate more easily without using multiple disconnected tools. This unified approach eliminates data silos and ensures faster query resolution, more accurate support, and higher customer satisfaction.
How does AI automation support customer service at scale?
AI bots handle repetitive queries 24×7, such as order status, refund timelines, return policies, and store information. This reduces agent load by up to 60%, allowing human teams to focus on complex issues. AI also assists by routing urgent or high-value conversations to the right team instantly. In retail and e-commerce, where query volumes spike during sales and festive seasons, AI ensures consistent response quality and faster turnaround times. These workflows also help brands maintain SLA compliance and reduce operational bottlenecks.
Does MyOperator integrate with e-commerce platforms and CRMs?
Yes. MyOperator supports integrations with major e-commerce platforms and CRM systems. This enables automated workflows such as syncing order IDs, updating delivery status, triggering notifications, and unifying customer data across channels. Integrated flows help create automated journeys like abandoned cart reminders, order updates, and post-purchase surveys. This ensures a more personalized experience and smoother operations across your entire business.
Can MyOperator route calls based on store location or service type?
Absolutely. MyOperator enables smart, rules-based call routing, helping you distribute calls by store location, customer region, product category, or priority level. For multi-store retailers, this ensures customers are always connected to the nearest or most relevant store. Operationally, this reduces wait times and helps ensure each inquiry reaches the right team instantly. Routing can be updated at any time based on staffing, business hours, or seasonal demand.
How does MyOperator support marketing automation for retail brands?
MyOperator enables WhatsApp broadcast campaigns, automated triggers, personalized templates, and AI recommendation-based flows. Your marketing team can send product announcements, restock alerts, sale updates, coupon codes, and festive offers at scale. Campaign insights help track delivery, open rates, and conversions. This gives e-commerce brands better control over customer engagement and repeat purchase behavior. Combining WhatsApp campaigns with Calls helps maximize reach and improve conversion rates.
Does MyOperator improve delivery and logistics communication?
Yes. MyOperator automates dispatch alerts, failed delivery retries, out-for-delivery updates, and delivery confirmations using WhatsApp + Calls. Logistics partners can mask numbers for privacy, reducing misuse and helping maintain secure communication. AI-driven delivery workflows help reduce customer uncertainty, minimize failed deliveries, and improve first-attempt success rates. This reduces operational cost and enhances customer trust.
Is MyOperator suitable for small D2C brands as well?
Yes. MyOperator is built to support both large enterprises and growing D2C brands. Small teams can use WhatsApp automation, missed Call flows, IVR, and basic campaigns to create a structured communication process without heavy setup. As they scale, AI workflows, routing logic, detailed insights, and multi-team dashboards can be added easily. This flexibility allows D2C brands to grow their communication infrastructure at their own pace while delivering enterprise-level customer experiences.
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