Why Use MyOperator IVR System
100%
Automated Calls
Self-service IVR menus save time and effort by handling repetitive customer queries automatically.
30%
Faster Response Time
Direct calls to the right department, agent, or location based on user input or pre-defined logic.
50%
Higher Customer Satisfaction
Structured IVR menus lead to faster response handling and improved customer satisfaction.
What Is MyOperator IVR System
MyOperator IVR System is an intelligent, cloud-based calling solution that manages both inbound and outbound calls efficiently. It replaces manual call transfers with interactive voice menus that route callers automatically, provide self-service options, and streamline customer conversations for teams of any size.
What You Get With MyOperator
IVR System
Sneak Peek Into How MyOperator’s
IVR System Works
01
Design IVR Menu
Create a call flow by defining menus, keypress options, and routing through the dashboard.
02
Configure & Deploy
Assign virtual numbers, upload greetings, and map routing rules to departments or agents.
03
Monitor & Optimize
View reports, call logs, and analytics to refine customer experience and improve efficiency.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Find The Perfect Ride For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹55,000/month
Starts at
For large organisations that need customization and dedicated support.
What Is MyOperator
MyOperator is a Business AI Operator that brings together AI agents and human experts for unified communication on WhatsApp and Calls.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
IVR System FAQs
What is an IVR System and how does it work?
An Interactive Voice Response (IVR) System is an automated telephony solution that allows callers to interact with your business through keypad inputs or voice commands. MyOperator IVR connects these inputs to predefined call flows, ensuring customers reach the right department or receive instant assistance without manual intervention.
How does MyOperator’s IVR System improve customer experience?
By automating call handling, MyOperator IVR reduces wait times and improves accuracy in call routing. Customers are greeted with professional messages, guided through options, and connected directly to the right person, creating faster, smoother, and more satisfying interactions.
Can I create multi-level IVR menus?
Yes. You can build multi-level IVR structures that handle complex department or regional setups. Each level can have unique greetings, time-based routing, and custom keypress options to support advanced customer flows.
Is MyOperator IVR suitable for all business sizes?
Absolutely. The IVR system is scalable and flexible, making it suitable for startups automating basic routing or enterprises handling thousands of daily calls. You can expand menus, add lines, or integrate with other tools as your business grows.
Does it support multiple languages?
Yes. You can configure menus in multiple languages to match your audience. MyOperator IVR enables custom greetings and responses per language, ensuring inclusivity and personalization in customer interactions.
Can I integrate MyOperator IVR with my CRM?
Yes. MyOperator IVR integrates seamlessly with major CRMs like Zoho, HubSpot, and Salesforce. This ensures every call interaction is automatically logged, keeping your customer data complete and consistent across systems.
Are all calls recorded and stored securely?
Yes. MyOperator automatically records calls handled via IVR. Recordings are stored securely on cloud servers with access controls and encryption, making them ideal for quality checks, audits, and training.
How long does setup take?
Most IVR setups go live within 24 hours. The process involves defining your menu structure, uploading greetings, and mapping routing rules. For complex workflows or integrations, the onboarding team provides hands-on assistance to ensure quick deployment.
What analytics can I access?
The analytics dashboard provides insights into call traffic, IVR option usage, call drop ratios, and agent performance. These reports help identify trends and areas for improvement, allowing you to optimize call flows and service quality.
What kind of support does MyOperator offer?
All customers receive dedicated onboarding support, documentation, and training. Enterprise users also benefit from 24/7 technical support, custom configuration assistance, and SLA-backed uptime guarantees.
Company
Download App
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