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What MyOperator Improves for
IT & BPO
40%
Faster Ticket Handling
Automated request prioritization and routing reduce manual effort.
20%
Quicker First Response
AI-led sorting and instant handoffs speed up client query resolution.
2×
Lower SLA Breaches
Better escalation handling and follow-up with WhatsApp + Calls.
Two Channels. Two Workforces. One Platform.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
Built for IT & BPO Teams
Resolve Issues Faster, at Scale
Handle high ticket volumes without overwhelming agents during peak hours or outages.
AI-Assisted First Line Support
AI agents instantly respond to ticket status, password resets, access requests, system instructions, and basic troubleshooting.
Context-Rich Conversations
Agents see past WhatsApp chats and Calls in one timeline, eliminating repeated questions and delays.
SLA-Friendly Routing
Smart routing connects requests to the right skill group, priority queue, or escalation level automatically.
Run SLA-Driven Operations
Maintain service quality across large teams, locations, and clients with structured workflows.
Priority & Escalation Management
Automatically flag delayed tickets, trigger alerts, and escalate unresolved issues before SLA breaches.
Missed Call & Callback Automation
Convert missed calls into instant callbacks or WhatsApp confirmations to avoid lost requests.
Real-Time Visibility
Track live queues, agent performance, response times, and SLA adherence from one dashboard.
Never Miss High-Intent Inquiries
Capture inbound sales and service leads from Calls and WhatsApp without leakage.
Automated Lead Qualification
AI agents capture requirements, classify intent, and route qualified leads to the right team.
Unified Client History
Account managers see the full communication trail across support, sales, and service interactions.
Follow-Ups That Actually Happen
Automated WhatsApp nudges and callback workflows ensure timely follow-ups.
Inform Clients Without Manual Follow-Ups
Proactively share service updates, incident notifications, and resolution confirmations across WhatsApp and Calls.
Automated Status & Incident Updates
Send real-time alerts for outages, maintenance windows, ticket progress, and resolution milestones.
Single Source of Truth
Ensure clients receive consistent updates across teams without conflicting information or repeated explanations.
Audit-Ready Communication Logs
Maintain a complete, timestamped history of all client interactions for compliance, reviews, and escalations.
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What Capabilities Does MyOperator
Provide for IT & BPO?
WhatsApp Business API
Send service notifications, ticket updates, escalations, and automated replies at scale.
Cloud Calling & IVR
Get IVR Calls, virtual numbers, recordings, and smart routing synced with WhatsApp.
Support & Sales AI Agents
Use AI to triage tickets, answer FAQs, prioritize issues, and escalate SLA-critical cases.
Missed Call Automation
Trigger automatic callbacks or WhatsApp confirmations when calls go unanswered.
Routing & Distribution
Distribute calls and chats based on skill, priority, location, client, or service type.
Analytics & Reporting
Track SLA compliance, response times, agent productivity, and communication performance.
Operations Workflows
Set up escalation flows, internal alerts, service updates, and client notifications.
CRM & ITSM Integrations
Sync tickets, customer data, and service updates with your existing business tools.
How PwC Benefitted From MyOperator
2× improvement in helpdesk efficiency
Scaled helpdesk routing for consultants and country teams so calls reach the correct specialist quickly.
Implemented IVR + smart routing to reduce hand-offs and repeated context-taking.
Centralized call logs and SLAs for supervisors to spot queues and redistribute load in real time.
Find The Perfect Ride
For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹2,00,000/month
Starts at
For large organisations that need customization and dedicated support.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Frequently Asked Questions for
IT & BPO Communication
How can WhatsApp + Calls together improve SLA adherence for IT support desks and BPO service teams?
In IT support and BPO environments, SLA breaches often happen not because teams lack capability, but because requests get delayed, misrouted, or lost across channels. By unifying WhatsApp and Calls into a single communication layer, MyOperator ensures that every inbound request is acknowledged instantly, prioritised correctly, and routed to the appropriate skill group. Automated WhatsApp confirmations reduce uncertainty for end users, while AI triage and IVR routing ensure urgent or SLA-critical tickets reach the right team faster. This combination reduces queue build-up, shortens first response times, and gives supervisors real-time visibility into SLA risks, enabling proactive intervention before breaches occur.
How does AI-assisted first-line support reduce ticket volume and agent workload in IT & BPO operations?
AI agents handle a large portion of repetitive, low-complexity support queries such as password resets, access requests, basic system instructions, ticket status checks, and common troubleshooting steps. By resolving or triaging these requests instantly on WhatsApp and Calls, AI reduces the volume of tickets that need human intervention. This allows skilled agents to focus on complex incidents, escalations, and high-impact service requests. Over time, this leads to lower average handling times, reduced agent burnout, and better utilisation of specialised support resources, especially during peak hours or incident spikes.
Can MyOperator help IT & BPO teams manage high call volumes during outages or incident spikes?
Yes. During outages or system incidents, IT and BPO teams typically face sudden surges in inbound calls and messages, often overwhelming traditional call centre setups. MyOperator helps manage these spikes by sending proactive WhatsApp updates about outages, maintenance windows, and expected resolution timelines, reducing the need for users to repeatedly call support for status checks. AI agents and IVR handle routine queries and route critical incidents to the appropriate escalation queues. This structured approach prevents support backlogs from escalating during high-pressure situations and ensures that critical incidents receive priority attention.
How does MyOperator improve call routing accuracy for multi-client, multi-skill BPO environments?
AI bots handle repetitive queries 24×7, such as order status, refund timelines, return policies, and store information. This reduces agent load by up to 60%, allowing human teams to focus on complex issues. AI also assists by routing urgent or high-value conversations to the right team instantly. In retail and e-commerce, where query volumes spike during sales and festive seasons, AI ensures consistent response quality and faster turnaround times. These workflows also help brands maintain SLA compliance and reduce operational bottlenecks.In BPO environments serving multiple clients and service lines, routing accuracy is critical to maintaining service quality and SLAs. MyOperator enables rules-based and skill-based routing for both Calls and WhatsApp conversations, ensuring that each request is directed to the correct team based on client, service category, priority level, or geography. AI agents capture key details at the first touchpoint, reducing the need for repeated information gathering by agents. This minimises call transfers, reduces handling time, and improves first-contact resolution rates across complex, multi-client operations.
How does MyOperator provide supervisors and operations teams with real-time visibility into SLA risks?
MyOperator provides dashboards and analytics that show live queue volumes, response times, agent workloads, and SLA adherence across teams and clients. Supervisors can identify bottlenecks, monitor escalation queues, and intervene before tickets breach SLA thresholds. Automated alerts notify managers when response times or queues exceed defined limits, enabling faster corrective action such as redistributing workloads or triggering additional support resources. Real-time visibility transforms SLA management from reactive firefighting into proactive operations control.
Can MyOperator integrate with existing ITSM, CRM, and ticketing tools used by IT & BPO teams?
Yes. MyOperator integrates with ITSM platforms, CRMs, and ticketing systems to sync ticket IDs, customer details, priority levels, and status updates. This ensures that communication workflows are always aligned with backend service processes. For example, when a ticket is created or updated in the ITSM system, MyOperator can automatically trigger WhatsApp notifications to inform the user of progress. This integration reduces manual updates by agents, prevents information gaps, and ensures that support communication reflects real-time service status.
How does MyOperator help reduce missed calls and lost service requests in high-volume environments?
In high-volume IT & BPO environments, missed calls often translate into lost requests, repeated customer follow-ups, and SLA risks. MyOperator converts missed calls into automatic callbacks or WhatsApp confirmations, ensuring that no request goes unacknowledged. Users receive instant confirmation that their issue has been logged and will be addressed, while support teams gain a structured queue of follow-up actions. This reduces request leakage, improves customer confidence, and helps teams maintain consistent service levels even during traffic peaks.
How does MyOperator improve client communication and reduce escalations for IT service providers and BPOs?
Proactive, transparent communication is key to reducing client escalations in IT and BPO contexts. MyOperator automates service updates, incident notifications, resolution confirmations, and maintenance alerts across WhatsApp and Calls. Clients receive consistent, timely information without needing to chase support teams for updates. This reduces frustration, improves trust, and lowers the likelihood of escalations through perceived lack of responsiveness. Over time, consistent communication improves client satisfaction and strengthens long-term service relations.
Is MyOperator suitable for both small IT support teams and large, multi-location BPO operations?
Yes. Small IT teams can use MyOperator to bring structure to support communication, automate routine responses, and reduce manual follow-ups without heavy operational overhead. Large BPOs benefit from advanced routing, AI triage, SLA dashboards, and multi-client workflows that scale across locations and teams. The platform is designed to grow with operational complexity, making it suitable for both emerging IT service teams and large-scale BPO organisations managing thousands of interactions daily.
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