What MyOperator Improves
for Enterprises
40%
Lower Support Handling Time
AI triage, routing, and contextual escalations reduce manual workloads at scale.
3×
More Efficient Operations
Unified WhatsApp + Calls platform improves operational throughput.
99.9%
Uptime for Critical Workloads
Purpose-built for high-volume, high-availability enterprise communication.
Two Channels. Two Workforces. One Platform
The Channels
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WhatsApp Suite
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Official WhatsApp Business API for enterprise sales, support, and operational workflows.
Run broadcasts, templates, AI responses, and escalations in a unified customer timeline.
Call Suite
Cloud calling, IVR, outbound dialers, and virtual numbers for enterprise communication.
Enable routing, masking, recordings, and callbacks with governance and observability.
The Workforces
AI Agents
Automate high-volume support and operational workloads across WhatsApp and Calls.
Classify intents, triage issues, verify accounts, and escalate exceptions intelligently.
Human Experts
Support and account teams manage high-value or complex cases with full context.
Switch across WhatsApp + Calls to close escalations faster and improve CX.
Built For Enterprise Teams
Boost Sales Productivity
Accelerate enterprise sales cycles by qualifying leads, automating callbacks, and routing high-value accounts.
Cross-Channel Engagement
WhatsApp + Calls enable instant access, callbacks, and follow-ups for faster movement across deal stages.
Context & Notes
Sales teams view call logs, chat history, and AI triage in one place for informed follow-ups for contextual conversations.
Scale Support Without Scaling Headcount
Automate repetitive queries, triage tickets, and improve closure rates across large customer bases.
AI-Assisted Resolution
AI agents answer routine questions and escalate account-based issues to human teams when needed.
Context-Rich Conversations
AI agents learn from conversational context and improve responses over time to speed up ticket resolutions.
Maximize Customer Engagement
Run WhatsApp broadcasts, notifications, and personalized journeys to drive repeat interactions.
Lifecycle Campaigns
Automate nudges across onboarding, activation, usage, loyalty, and retention funnels.
Journey Analytics
Track delivery, opens, responses, conversions, and campaign ROI from one dashboard.
Enterprise-grade MyOperator Capabilities
WhatsApp Business API
Run templates, campaigns, journeys, and AI responses at enterprise scale.
Cloud Calling & IVR
Inbound + outbound + dialer + virtual numbers + masking + recordings + routing.
AI Chatbots & Voicebots
Build chat and voice agents for lead qualification, sales, support and ops.
Broadcast & Notification Engine
Send bulk notifications, reminders, callbacks, and operational alerts.
Routing & Distribution
Route WhatsApp + Calls by region, branch, product line, SLA tier, or queue.
Analytics & Observability
Unified analytics for calls, campaigns, agents, and SLA performance.
Compliance & Security
Retention controls, permissions, masking, audit trails, and data governance.
Integrations & APIs
CRMs, ERPs, ITSM, logistics systems, and enterprise data hubs.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Built On Trust.
Backed By The Best.
Frequently Asked Questions
Does MyOperator support SLA-based routing for contact centers?
Yes. MyOperator supports structured SLA-based routing designed for high-volume contact centers. Teams can define queue priorities, escalation rules, and service levels for different customer segments or workflows. The platform distributes workloads to the right teams and escalates automatically when SLAs are at risk, helping enterprises maintain consistent response and resolution performance without manual intervention.
Can we unify WhatsApp + Calls for customer support?
Yes. MyOperator consolidates WhatsApp automation, Calls, IVR, AI triage, and agent interactions in a single dashboard. This allows support teams to manage conversations without switching between channels or tools. Customers can start on WhatsApp and move to Calls or vice versa, while all context remains unified. This unified approach shortens turnaround times, reduces repetition, and pushes more cases toward first-contact resolution.
Is the platform suitable for regulated industries?
Yes. MyOperator provides features such as audit logs, number masking, user permissions, retention control, and compliance workflows that make it suitable for regulated industries like BFSI, Healthcare, Government, and PSU. Sensitive interactions can be tracked, reviewed, and audited, while data governance controls ensure that communication aligns with enterprise compliance and procurement requirements.
Does MyOperator integrate with CRMs, ERPs, and ITSM systems?
Yes. MyOperator offers integrations with CRM, ERP, ITSM, and industry-specific systems through APIs. These integrations allow enterprises to sync tickets, customer data, service status, order updates, and account information directly into communication workflows. When combined with AI triage and routing, these integrations help automate support and operations end-to-end and reduce manual data entry.
Can AI agents reduce support load?
Yes. AI agents handle repetitive and high-frequency queries such as status updates, FAQs, confirmation checks, and basic troubleshooting. They classify intents, extract relevant data, and escalate only when human intervention is required. This helps reduce ticket volume, protects SLAs during peak demand, and allows human teams to focus on exceptions, escalations, and high-value cases where context and judgment matter.
Do you support multi-region or multi-branch operations?
Yes. MyOperator supports multi-region and multi-branch operations with advanced routing and distribution capabilities. Conversations can be routed by geography, branch, department, product line, SLA tier, or queue. Enterprises with distributed retail networks, service centers, or regional support teams can standardize communication while keeping execution local and context-aware.
Is MyOperator suitable for mid-market enterprises as well?
Yes. Mid-market teams can start with WhatsApp automation, missed-call flows, and basic campaigns, then scale into more complex AI, routing, and compliance workflows as volumes increase. The platform supports both mid-market and large enterprises without forcing teams to over-commit to infrastructure, integrations, or advanced modules on day one.
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