Why Use MyOperator APIs
& Webhooks Integration
60%
Faster Automation Setup
Initiate calls and WhatsApp chats by fetching communication data from REST-APIs without UI dependency.
50%
Real-time Event Handling
Receive call or message events (e.g., call missed, message delivered) instantly with webhooks.
100%
Custom System Integration
Connect MyOperator with your CRM, ERP, in-house dashboard, or bespoke tools for full control.
What is MyOperator’s APIs & Webhooks Integration
MyOperator’s API & Webhooks enable your developers to programmatically control and initiate voice calls, IVR, and messages, and receive real-time callbacks into your own systems.
You can initiate communication actions, query statuses, and manage users via RESTful endpoints. Webhooks provide event-driven responses, instantly notifying your system when a call ends, a message is delivered, or a ticket is created.
You can initiate communication actions, query statuses, and manage users via RESTful endpoints. Webhooks provide event-driven responses, instantly notifying your system when a call ends, a message is delivered, or a ticket is created.
What You Get with MyOperator’s
APIs & Webhooks Integration
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
How to Set Up the API & Webhooks Integration
01
Obtain Keys & Configure
Generate your API key or OAuth token in MyOperator, Register your webhook endpoint URL and configure event types.
02
Build & Test
Use MyOperator’s sandbox environment or test credentials to verify API responses and webhook payloads.
03
Go Live & Monitor
Move to production, monitor usage and events in the dashboard, and scale custom workflows using the data streams.
Find The Perfect Ride
For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹2,00,000/month
Starts at
For large organisations that need customization and dedicated support.
What Is MyOperator
MyOperator is a Business AI Operator that brings together AI agents and human experts for unified communication on WhatsApp and Calls.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
API & Webhooks Integration FAQs
What is the difference between MyOperator’s API and Webhooks?
The API lets you initiate actions like starting a call or sending a WhatsApp message via REST calls.Webhooks let MyOperator push real-time event data into your system when things happen (e.g., call ended, message delivered). This enables reactive workflows without polling.
What kinds of events can I subscribe to with Webhooks?
You can subscribe to events such as call initiated, ringing, answered, ended, missed; message sent, delivered, read; and IVR selection events. Each webhook sends a JSON payload with relevant data and your custom identifiers.
Can I trigger calls or messages via API?
Yes, you can use REST endpoints to programmatically place outbound calls, send WhatsApp or SMS messages, schedule campaigns, and query status or logs. This allows full automation from your own backend or application.
How secure are the API and Webhook endpoints?
Apis are secured using API keys or OAuth tokens. Webhook callbacks can be verified via HMAC signatures or IP whitelisting to ensure only trusted events reach your systems. Logging and role-based access are part of the enterprise offering.
Is polling or event-driven architecture better for communication flows?
Event-driven (webhooks) is more efficient because your system receives a POST when something happens, rather than continuously polling for updates. It’s real-time and far less resource-intensive.
Can I use MyOperator APIs & Webhooks with my CRM or internal system?
Yes. You can integrate them with your CRM, ERP, payment systems or any internal tool. Use the event data from webhooks to trigger workflows like creating a ticket in your CRM when a call ends or sending WhatsApp follow-up when a lead answers.
What is the typical rate or volume supported?
MyOperator’s API & Webhooks are designed for scale. Whether you’re handling hundreds of calls per minute or large message volumes, the system supports high throughput with SLA-grade reliability. (Check your plan for exact limits.)
How long does it take to implement?
With API documentation and sandbox access, you can build a prototype within hours. Full deployment across production may take a few days depending on custom workflows and security review.
Are there additional costs for Webhook/event usage?
Usage depends on your plan. Some tiers include unlimited webhook events and API calls; others may have rate limits or charge for excess usage. Contact sales for high-volume or custom contracts.
How can I monitor and troubleshoot integrations?
MyOperator provides dashboard logging of API requests, webhook delivery status, failed events, retry logic and latency metrics—so you can diagnose issues, track usage and ensure reliability.
Can I customize the JSON payload fields in webhooks?
Yes. You can select which data fields you want in the webhook payload (caller ID, lead ID, agent ID, IVR path, timestamp) and map custom fields to match your internal system.
Are test/sandbox environments available?
Yes. MyOperator offers a sandbox or test mode where you can generate API keys, simulate webhooks and build your integration without affecting production. Ideal for dev/test cycles.
How do I authenticate for API & Webhook access?
Standard methods: API key or OAuth token for REST endpoints, and signature verification for webhooks. You’ll also configure a secure public endpoint for webhook delivery and optionally whitelist IPs or use HMAC verification.
How does using APIs & Webhooks improve business communication?
By making your communication flows programmatic, real-time and integrated, you remove manual toggling between tools, speed up responses, and gain full visibility into every call/message. This translates to better lead conversion, faster support resolution and cleaner data.
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