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What MyOperator Improves for
Logistics & Manufacturing
35%
Fewer Delivery Escalations
Proactive updates reduce inbound status-check calls.
20%
Better Delivery Coordination
WhatsApp + Calls streamline dispatch and retry communication.
2×
Faster Issue Resolution
AI-led routing resolves shipment and order issues quicker.
Two Channels. Two Workforces. One Platform.
The Channels
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WhatsApp Suite
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Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
Built for Logistics & Manufacturing Teams
Coordinate Shipments With Automated Follow-up
Automated notifications to customers, vendors, and partners for dispatch, in-transit status, and delivery confirmation.
Delivery Status Visibility
Real-time shipment status available across teams and stakeholders.
Proof of Delivery Updates
Delivery confirmations shared instantly with customers and internal teams.
Customer ETA Notifications
Estimated delivery times communicated proactively to reduce uncertainty.
Resolve Issues Faster When Things Go Wrong
Delays, reroutes, failed deliveries, and damages handled with structured escalation workflows.
AI-Assisted Traige
Priority issues identified and routed to the right team instantly.
Context-Aware Resolutions
Shipment history, prior conversations, and actions visible to resolution teams.
SLA-Based Escalation
High-risk exceptions escalated based on severity and delay thresholds.
Streamline Multi-Party Communication
Transporters, warehouses, suppliers, and distributors coordinated on a single platform.
Reduced Back-and-Forth Communication
Repetitive status calls replaced with automated WhatsApp updates.
Accountability & Traceability
Every interaction logged for audits and partner performance tracking.
Shared Communication Timelines
Unified view of conversations across internal and partner teams.
Standardize Operational Updates at Scale
Shift updates, dispatch alerts, downtime notifications, and plant-level announcements sent automatically.
Multi-Location Communication
Communication routed by warehouse, plant, region, or function.
Downtime & Incident Broadcasts
Operational disruptions communicated instantly to relevant teams.
Internal Escalation Workflows
Critical plant issues routed to supervisors and operations heads.
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What Capabilities Does MyOperator Provide for Logistics & Manufacturing?
WhatsApp Business API
Manage conversations, send templates, trigger journeys and post-purchase workflows.
Cloud Calling & IVR
Handle dispatch calls, vendor escalations, and coordination synced with WhatsApp.
AI Operations Agents
Automate routine status queries, confirmations, and triage workflows.
Broadcast Campaigns
Send bulk alerts for delays, weather disruptions, policy changes, or announcements.
Routing & Distribution
Route calls and chats by warehouse, vendor, region, or issue priority.
Analytics & Reporting
Track response times, issue resolution, operational load, and team productivity.
Operations Workflows
Automate dispatch alerts, delivery retries, exception handling, and confirmations.
Operation Visibility
Get real-time visibility across shipments, vendors, and field operations from a unified system.
Find The Perfect Ride
For Your Business Needs
Compact
₹2,500/month
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For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
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For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
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For teams that also need performance analytics and integrations.
Enterprise
₹2,00,000/month
Starts at
For large organisations that need customization and dedicated support.
What Businesses Say
About MyOperator
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“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Frequently Asked Questions for Logistics & Manufacturing Business Communication
How can WhatsApp automation improve day-to-day communication in logistics and manufacturing operations?
WhatsApp automation helps logistics providers and manufacturing teams move a large volume of operational communication off manual calls and fragmented tools into a single, reliable channel. Automated WhatsApp messages can be used to send dispatch confirmations, in-transit updates, delivery notifications, pickup schedules, warehouse alerts, and plant-level announcements in real time. This ensures that drivers, vendors, warehouse teams, and customers receive consistent updates without repeated phone calls. High message visibility reduces missed updates, improves coordination across multiple stakeholders, and brings much-needed structure to day-to-day operational communication.
Can MyOperator help manage delivery delays, failed deliveries, and operational exceptions more efficiently?
Yes. MyOperator is designed to help operations teams respond quickly when deliveries fail, routes change, or disruptions occur. AI workflows automatically classify exceptions such as delayed shipments, failed delivery attempts, damaged goods, or missed pickups and route them to the appropriate operations or support teams. Automated WhatsApp alerts inform customers and partners about delays and next steps, reducing inbound calls and frustration. By centralising exception handling and providing full communication context, MyOperator helps teams resolve issues faster and minimise the operational impact of disruptions.
How does MyOperator support high-volume, multi-location logistics and manufacturing environments?
MyOperator supports large-scale operations by handling high volumes of calls and WhatsApp messages across multiple warehouses, plants, hubs, and regions. Smart routing distributes conversations based on location, shipment ID, vendor, or issue type, ensuring that messages reach the right team without manual intervention. AI agents handle routine status queries and confirmations, while human teams focus on complex operational decisions. This structure enables consistent response quality and faster turnaround times even during peak operational loads.
How can MyOperator reduce manual calling and coordination between dispatch teams, vendors, and partners?
In traditional logistics and manufacturing setups, dispatch teams often rely on frequent phone calls to coordinate pickups, deliveries, vendor schedules, and status updates. MyOperator reduces this manual effort by automating routine communication through WhatsApp workflows and structured call flows. Dispatch alerts, pickup confirmations, delivery notifications, and partner updates can be triggered automatically based on system events. This significantly lowers call volume, reduces coordination overhead, and allows teams to focus on managing exceptions rather than chasing routine updates.
Can MyOperator improve communication with vendors, transporters, and external partners?
Yes. MyOperator acts as a central communication layer between internal teams and external partners such as transporters, warehouse operators, and suppliers. Partners receive timely WhatsApp updates about dispatch schedules, delivery windows, documentation requirements, and operational changes. All interactions are logged in a single timeline, improving accountability and reducing miscommunication. This structured communication helps align expectations, reduce delays caused by information gaps, and improve overall partner collaboration.
How does MyOperator help operations teams maintain visibility and control across the supply chain?
MyOperator provides a unified view of communication across shipments, vendors, warehouses, and customers. Operations managers can track message volumes, response times, and resolution status across teams and locations. This visibility helps identify bottlenecks, recurring issues, and areas where automation can reduce workload. With communication tied to operational workflows, teams gain better control over day-to-day execution and can proactively address issues before they escalate.
Can MyOperator integrate with logistics systems, ERPs, or tracking platforms?
Yes. MyOperator integrates with logistics platforms, ERPs, and internal tracking systems to trigger automated communication based on operational events such as dispatch, in-transit milestones, delivery attempts, and exceptions. This ensures that WhatsApp messages and call workflows are always aligned with real-time operational data. Integrations reduce manual data entry, improve accuracy, and help teams maintain consistent communication across the supply chain.
Is MyOperator suitable for manufacturing plants with complex internal communication needs?
Yes. Manufacturing teams use MyOperator to coordinate communication across production lines, warehouses, quality teams, and dispatch units. Automated alerts can be used for shift changes, downtime notifications, inventory movements, and dispatch readiness. By structuring internal and external communication on one platform, MyOperator helps manufacturing plants improve coordination, reduce delays caused by miscommunication, and maintain operational continuity.
How does MyOperator improve accountability and auditability in logistics and manufacturing communication?
MyOperator logs all calls, WhatsApp messages, and workflow actions in a unified timeline linked to shipments, vendors, or operational processes. This creates a clear audit trail that operations leaders can use to review how issues were handled, identify delays, and improve processes over time. This level of traceability improves accountability across teams and partners, and supports continuous operational improvement.
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