.avif)
What MyOperator Improves for Food & Hospitality
30%
Faster Order Resolution
Automated updates reduce order-related customer complaints.
2x
Quicker Support Response
44%
Faster Enquiry Handling
AI-guided routing sends leads to the right team without delay.
Two Channels. Two Workforces. One Platform.
The Channels
.webp)
WhatsApp Suite
.webp)
Official WhatsApp Business API with automation, campaigns, and shared inboxes.
Call Suite
Cloud calling infrastructure built for high-volume inbound and outbound operations.
The Workforces
AI Agents
AI voicebots and chatbots that handle first response, qualification, and routing.
Human Experts
Sales and support teams step in with complete conversation context.
Built for Food & Hospitality Teams
Convert Enquiries Into Confirmed Bookings
Respond instantly to reservation and order enquiries across WhatsApp and Calls. Confirm bookings, share menus, and capture guest details automatically.
Reduce No-Shows
Automated confirmations and reminders ensure customers don’t forget their reservations.
Auto-Route High-Intent Enquiries
Route reservation and large-order requests to the right outlet or manager instantly.
Waitlist & Table Availability Updates
Notify guests about availability changes and waitlist movement in real time.
Resolve Issues Without Disrupting Service
Handle order issues, delivery delays, complaints, and FAQs without pulling staff away from operations.
AI-Assisted Resolution
AI answers common questions instantly and escalates exceptions to managers or support teams.
Context-Rich Conversations
Agents see previous orders, chats, and calls, avoiding repeated explanations.
Proactive Issue Updates
Notify guests about delays, substitutions, or refunds to reduce follow-up calls.
Streamline Day-to-Day Coordination
Automate order status updates, delivery notifications, outlet timings, and operational announcements.
Reduce Manual Calling
Replace repetitive follow-up calls with structured WhatsApp workflows.
Support Peak-Hour Operations
Maintain response speed even during lunch, dinner, and weekend rushes.
Multi-Outlet Coordination
Ensure consistent communication across outlets, kitchens, and delivery partners.
Increase Repeat Orders & Visits
Run targeted WhatsApp campaigns for offers, new menu launches, festive promotions, and loyalty programs.
Segmented Outreach
Target customers based on location, order history, or visit frequency.
Lifecycle Engagement
Stay connected with guests beyond a single visit or order with full context about conversation history, orders, and support requests.
Personalized Offers at Scale
Trigger personalized offers based on customer preferences and past orders.
.avif)
What Capabilities Does MyOperator Provide
for Food & Hospitality?
WhatsApp Business API
Send templates, manage conversations, trigger journeys, & automate post-purchase workflows.
Cloud Calling & IVR
Handle reservation calls, order support, escalations, and callbacks synced with WhatsApp.
AI Customer Support Agent
Automate reservation queries, menu questions, order tracking, and basic support.
Broadcast Campaigns
Run WhatsApp campaigns for restock alerts, festive offers, cart recovery, and repeat purchases.
Routing & Distribution
Route calls and conversations based on the outlet, location, or type of issue.
Analytics & Reporting
Track enquiry volumes, response times, campaign engagement, and staff productivity.
Operations Workflows
Automate confirmations, reminders, feedback collection, and follow-ups.
Logistics Coordination
Manage inventory pickups, delivery retries, exceptions, and logistics partners in sync.
Find The Perfect Ride
For Your Business Needs
Compact
₹2,500/month
.webp)
For small teams that need WhatsApp Business API & missed calls.
Sedan
₹5,000/month
.webp)
For growing businesses that need more users & unlimited IVR+ calling.
SUV
MOST POPULAR
₹15,000/month
.webp)
For teams that also need performance analytics and integrations.
Enterprise
₹2,00,000/month
Starts at
For large organisations that need customization and dedicated support.
What Businesses Say
About MyOperator
.webp)
“The platform's ability to handle high call volumes and WhatsApp services have been great, making our engagement with students smoother and more productive.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator’s WhatsApp Business API has been a game-changer. The panel is super interactive and simple. Direct access to the support and marketing team has been invaluable.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“The IVR support and SMS portal have greatly streamlined our communication processes, allowing us to easily manage student inquiries and provide timely support.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“With MyOperator's IVR + WhatsApp Business Solution, we have greatly improved our client relationships and business operations.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“Best advantage of MyOperator is how it connects all the stakeholders. Managing the team feels like a comfort zone now with better connectivity.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
“MyOperator handles our complete support team. I would recommend it to every business owner who directly deals with their customers.”
12,000+ Businesses Activated, 2.5 Billion Conversations Enabled
4.6 Google Rating
Frequently Asked Questions for
Food & Hospitality Business Communication
How can WhatsApp automation improve reservations and customer communication for restaurants and hospitality brands?
WhatsApp automation enables restaurants, cafés, QSRs, and hospitality brands to respond instantly to reservation requests, order enquiries, and guest questions with high-visibility messages that customers are far more likely to read. Automated confirmations and reminders help reduce no-shows and missed reservations, while real-time updates keep guests informed about order status or table availability. AI-driven workflows handle common queries such as menu details, timings, location information, and basic order support, reducing dependency on manual calling and freeing staff to focus on service quality during peak hours.
Can MyOperator manage reservations, orders, and customer support on a single platform?
Yes. MyOperator centralises reservations, order-related communication, and customer support across WhatsApp and Calls in one unified dashboard. Staff can view complete conversation history for each guest, including previous visits, orders, and support interactions. This unified context allows teams to respond faster, avoid repeated questions, and deliver a more personalised experience without switching between multiple tools or systems.
How does MyOperator help food businesses handle peak-hour and weekend rush efficiently?
During peak dining hours and weekends, enquiry volumes typically increase while staff availability becomes limited. MyOperator uses AI agents to instantly handle routine questions such as menu availability, outlet timings, reservation status, and order tracking. Smart routing ensures that urgent or complex issues are escalated to the right team member without delay. This reduces wait times, prevents missed enquiries, and helps maintain consistent service quality even during high-demand periods.
How does AI automation support customer service at scale?Can MyOperator support multi-outlet restaurants, cloud kitchens, and franchise brands?
Absolutely. MyOperator is designed to support food and hospitality businesses operating across multiple outlets, kitchens, or franchise locations. Calls and WhatsApp messages can be routed automatically based on customer location or outlet selection, ensuring guests connect with the right branch. Central management teams retain visibility into performance, enquiry volumes, and response times across all locations, improving operational control while maintaining local responsiveness.
How does MyOperator help reduce no-shows and order cancellations?
MyOperator reduces no-shows and cancellations by automating reservation confirmations, reminder messages, and follow-ups on WhatsApp. Customers receive timely prompts before their reservation or delivery, making it easier to confirm or reschedule in advance. This proactive communication reduces last-minute cancellations, improves table utilisation, and helps food businesses plan operations more efficiently.
Can MyOperator be used for promotional campaigns and customer retention?
Yes. MyOperator enables food and hospitality brands to run targeted WhatsApp broadcast campaigns for offers, festive promotions, and loyalty initiatives. Campaigns can be segmented by location, order history, or visit frequency, making communication more relevant. Performance dashboards help teams track engagement and optimize future campaigns, improving repeat visits and customer retention over time.
How does MyOperator improve operational coordination for food and hospitality teams?
MyOperator automates routine operational communication such as order confirmations, delivery updates, outlet announcements, and feedback collection. This reduces the need for repetitive manual calls and messages, streamlining coordination between front-desk teams, kitchen staff, delivery partners, and managers. As a result, teams can focus on resolving exceptions and delivering better service over managing routine updates.
Is MyOperator suitable for small restaurants, cafés, and independent food businesses?
Yes. MyOperator is suitable for food businesses of all sizes. Small restaurants and cafés can start with simple automation for enquiries, reservations, and follow-ups without complex setup. As the business grows, they can expand into AI agents, advanced routing, analytics, and multi-outlet management. This scalability allows businesses to improve communication while maintaining a professional customer experience.
How does MyOperator enhance the overall guest experience?
MyOperator enables proactive, timely, and consistent communication across the guest journey. From reservation confirmations and order updates to feedback collection and follow-ups, guests receive clear and reliable information at every step. This reduces uncertainty, builds trust, and ensures a smoother, more enjoyable experience, helping food and hospitality brands stand out in a highly competitive market.
Company
Download App
.avif)
.webp)
